Job Title: Network Manager
Department: Information Services
Reports to: Information Services Manager
Internal contacts: All heads of departments, Africa SSC
External contacts: Vendors as appropriate
This role will involve responsibility to ensuring that the network backbone and shared resources including servers are configured and maintained in a manner that will provide smooth operation of the IS infrastructure which supports the MIS of FINCA DRC. These include design, documentation, implementation, maintenance and support of the network infrastructure to achieve the required efficiency and to minimize downtimes at all times as per SLAs. Assures system stability, security and maximum uptime. Monitors access to system resources, and tracks connectivity and security problems. Analyzes problems and implements solutions according to organization’s procedures. Performs circuit and network troubleshooting to diagnose system problems; analyzes system functionality; identifies, locates, and resolves complex network problems to ensure minimal disruption of critical applications. Monitors and reviews system log reports and network documentation. Resolves and repairs problems within scope of authority. Manage all the IT systems, and ensure an optimal working of service desk.
Specific Tasks, Duties and Responsibilities:
In conjunction with FINCA Services Africa, designing and recommending appropriate Network Infrastructure and technologies for FINCA DRC,
Installation and maintenance of network resources such as routers, switches, firewalls and system software applications, including remote site deployments as required.
Installation, configuration and updating network server software upgrades, file sharing and domain security protocols.
Plan the network growth in accordance with the business
Configuration and managing servers
Design and manage Active Directory
Setup, manage and enforce group policies and network security policies on the LAN, WAN and Internet
Installation and maintenance of corporate email systems.
Ensuring availability of the network resources at all times
Investigate problems with network components and hardware and ensure appropriate corrective actions are taken
Oversee and maintain content filtering solutions
Install and maintain network cabling
Install and maintain fiber where applicable
Provide technical advice as required for system planning.
Developing and maintaining network standards and keep all documentation related to the network infrastructure.
Regular and timely reporting and escalation of all network related problems to all relevant parties.
Working closely with outsourced vendors to implement and manage the network infrastructure
Develop good working relationships with other members of the team and vendors
Perform any other related duties that may be assigned from time to time.
Implement and Ensure the Business continuity over all the FINCA DRC’s branches
Implement SLA with all service Providers
IT Assets management.
Report periodically to hierarchy (ISM) about all activities on weekly basis
Competencies and Attributes:
Strong technical orientation related to the job
Ability to work well in a team environment and under pressure
High level of energy, creativity, flexibility, enthusiasm, commitment, self-confidence and initiative
Accuracy, attention to detail and awareness of deadlines
A hard working self-starter with initiative, able to set own priorities
Contributes to a team, and recognizes and promotes the wider corporate picture.
Ability to anticipate problems and proactively takes measures to control or minimize them.
Understands the scope of own authority and knows when to highlight issues and seek authorization / advice from the IS Manager and other Heads of Departments
Knowledge and Skills:
3+ years of experience within a technical support environment, including hardware, software and network support.
Experience in the use of routers, switches, hubs and other network interfaces.
Proven ability to resolve networking problems efficiently and effectively.
Previous experience as a network administrator.
Previous experience as a system administrator
Knowledge working with Linux and Windows Operating Systems
Network Storage platforms awareness
Proven ability to work creatively and analytically in a problem-solving environment
Proven success in contributing to a team-oriented environment
Proven ability to balance, prioritize and organize multiple tasks
Excellent interpersonal, written and oral communication skills
Fluency required in English, French will be an added advantage
Ability to transfer knowledge and provide guidance to others
Knowledge of Banking systems is an added advantage
Knowledge of CISCO
This is a normal office-based job but involves considerable travelling on implementation of information systems projects and system troubleshooting, and also liaising with vendors on information system developments.
Responsibility over decision making:
Types of decisions:
Decisions related to routine maintenance of network infrastructure and other related Information Technology systems.
Types of recommendations:
Recommendations related to up-grading of the network infrastructure and associated peripherals.
Recommendations to changes in the system architecture and appropriate use of the right technology.
Impact and Consequence of Error:
Errors related to network design may result in the misalignment of the banking system to the business.
Errors related to upgrading of network infrastructure might lead to inefficiencies in network services.
Errors related to design of security policy may lead to financial losses.
Errors related to managing change requests, which require pre-approvals and accurate implementation to avoid loss of previous configurations in the failure of new configurations.
IS Policy and Operating Manual
Strategic business plan and management guidelines and circulars.
Degree of Autonomy:
Moderate autonomy in decision making related to management of the FINCA DRC information system.
A degree in Electronics or in Computer Science
An MCSE /CCNA/CCNP or Linux Certified is added advantage
ITL certification is an advantage
Prior experience working in a telecom or banking industry is an added advantage.
Variety and Complexity of Functions:
The job holder will be managing the network infrastructure with different provider(s).The incumbent will also be responsible for quality assurance and obtaining service line agreements on the performance of the system and to ensure the set standards are adhered to.
Systems failure may be embarrassing.
Systems security may be breached.
System may be blamed for management failures.
The job holder has to uphold confidentiality with regard to all information coming to him/her by virtue of the position.
Responsibility over Funds:
The job holder has indirect responsibility over funds related to the procurement, maintenance and upgrades of the core banking system and its related hardware and software to ensure that FINCA gets value for money.
FINCA information systems costs are within budget.
FINCA is able to get a good return on investment in computerized banking systems.
Minimum downtime on information systems.
Users are able to utilize the information system to optimal levels.
Timely and efficient implementation of information systems projects.
Adherence of Incident and change management processes.
<80% open application incidents within review period.
Other performance measures will be aligned to IS Strategy.
The staff have the right skills and knowledge to perform to the required standards.
The staff are motivated to perform to meet the annual targets.
The staff are rewarded based on their contribution to departmental objectives and targets.
FINCA is able to deliver services promptly and timely to customers.
FINCA financial reports are produced accurately and timely.
FINCA has an efficient information system.